Return & Refunds Policy

Thank you for shopping with ANTSUN.

At ANTSUN, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we are here to help.

Returns:

We gladly accept returns of saleable merchandise in its original condition within 30 days of receiving your order. To be eligible for a return, the item must be unused and in its original packaging (conditions may apply). Depending on the reason for the return, you may be responsible for return shipping and processing costs*.

Please contact our Customer Care Center at antsun_service@outlook.com or call us at (951) 507-5735 during our business hours: 8:30 a.m.–6:00 p.m. (M-F) and 10:00 a.m.–2:00 p.m. (Saturday). Once you contact us and your return is accepted, we will provide you with a return shipping label and instructions. The entire return process typically takes 5-7 business days. However, refunds for some banks may only reflect on your next monthly statement.

Warranty:

In the rare event that your piece arrives in less than perfect condition, please notify us immediately. To assist us in assessing the issue, kindly send pictures or videos of the product along with the Product ID number located at the bottom of the product. Notify us if your product appears to have been damaged during transport, such as a broken or dented box.

We offer a 1-year warranty on most furniture from the date of delivery. Should you encounter any issues with your ANTSUN product, please contact us at antsun_service@outlook.com or call us at (951) 507-5735 during our business hours. This will allow us to assist you with replacement parts, repairs, or exchanges based on availability.

Refunds:

Please note that a 10% restocking fee applies to all returned items and will be deducted from your refund. Once your item is received and inspected, and your return is approved, you will receive a refund on your original payment method. Please allow 1-3 business days for your bank or credit card company to process and post the refund. Refunds can be expected 1-4 business days after processing.

*Returns that require customer shipping fee deductions from the refund include, but are not limited to: bought by mistake, better price available, no reason given, wrong size (too large/long), did not like fabric or color, etc. Returns with waived shipping fees include, but are not limited to: performance or quality not adequate, product arrived damaged, etc.

Return Address:

Please contact us before returning products. We will select the nearest location and provide a return shipping label for your convenience.

Order Change or Cancellation:

You may change or cancel your order any time before it is processed to avoid additional charges. After your shipment is processed, you will have 24 hours to request changes or cancellations without incurring charges. Subsequent changes or cancellations will incur a 10% restocking fee.

We are unable to accommodate changes, cancellations, or refunds for clearance items, items marked as 'Final Sale', or display items.

Exceptions / Non-Returnable Items:

Clearance items and gift cards are non-returnable. Please contact us if you have any questions or concerns regarding your specific purchase.

Exchanges:

The quickest way to get the item you desire is to return the item you have, and upon acceptance of the return, make a separate purchase for the new item.

We appreciate your trust in ANTSUN. If you have any further inquiries or require assistance, please don't hesitate to contact us via antsun_service@outlook.com